Total Info Box Office/Ticketing Management

Total Info provides much more than traditional ticketing software.  Designed for theatre companies, dinner theatres, symphony orchestras, youth orchestras, children’s theatres, acting schools, opera and dance companies, Total Info’s software allows you to see a complete picture of your patrons’ involvement with your agency. 

Total Info combines a complete fundraising / development system with an advanced box office management system and a full-featured Education and Outreach solution which includes class registration, camp registration, school residency management and school field trip management – all in one easy-to-use system.  And now, starting in 2008, Total Info also supports fully integrated online ticket sales via its partnership with PrintTixUSA. 

Total Info’s combined solution dramatically changes the information flow within your organization – freeing the box office manager from the tedious task of preparing data for reports for board committees and/or marketing and executive/business management personnel.  And during busy ticket sales hours, anyone with access to Total Info can sell tickets – not just those within the confines of the physical box office space. 

Some of Easy-Ware’s performing arts customers include:

Total Info is intuitive and easy to use and can be taught to box office staff in minutes.  Total Info’s full feature set supports:

• Single Ticket Sales
• Group Sales
• Subscription Sales
• Online Ticket Sales
• Ticket Exchanges
• Ticket Donations

for General Admission and/or Assigned Seating. 

Some of Total Info’s Box Office Features include:

• Allows for simultaneous ticket sales in a multiple user ticket sales setting. 
• Supports the complete range of Subscription packages from traditional assigned seating to several flavors of Flex Passes including a completely flexible Design Your Own subscription Flex Pass type.
• Subscriptions renewals are a breeze with the ability to use a Patrons existing seats when enter new subscription purchases. 
• Tracks expected vs. actual average pricing and breaks down average purchase prices by type of sale: Subscription, Group, Online or Single Ticket. 
• Tracks the List Price, Discount and Purchase Price for each seat so that you can see exactly why you are or are not reaching your financial goals. 
• Allows for unlimited Discounts with detailed analysis reports showing you how often and which discounts are being used (and by whom) and the impact of discounting on your bottom line.  Limit and track use of discounts by each box office staff person. 
• Create seating complex seating charts in just minutes.  Seating Charts can be added to and republished after tickets sales have started. 
• Store Seating Charts in our Seating Chart Library – create once and use many times. 
• Total Info allows you to use a different seating chart for each production in a season and supports subscription sales which contain both General Admission and Assigned Seating.
• Allows you to Hold seats for one or more performances and tracks the holds in a useful Hold Log. 
• Multiple payments are allowed for Group Sales and Group Sale seats can be held pending receipt of deposit payment. 
• Prints out filled in Group Sale contracts and follow up documents using your existing Microsoft Word contract files. 
• Provides for detailed Marketing information allowing you to track the efficacy and return on your advertising and marketing efforts. 
• Provides detailed breakdown of production and performance sales activities with just a few mouse clicks. 
• QuickBooks interface eliminates duplicate data entry.
• Integrated credit card charging eliminates duplicate data entry.  Credit Cards are validated instantly preventing fraud or other losses. 
• Wide range of security settings allows you to actively manage the privileges for each box office staff person.
• Supports a wide range of payment methods including splitting payments from multiple methods and allows for payment plans where a deposit is accepted with the balance billed later. 
• Seats can be held for a wide range of reasons including Web Sales, Half Price Booth, and/or Other Third Party sales method.  Allows for reconciliation at a later date when payment has been received. 
• Allows for Reservations which can be paid at will call for both new ticket sales and/or ticket exchanges.
• Unique transaction form shows entire transaction histories of both members of a couple at the same time. 
• Allows for donations to be accepted with ticket sales and/or other product sales such as parking or gift certificates. 
• Gift Certificate management allows for tickets and/or subscriptions to be paid using either Gift Certificates or donated vouchers.  Track voucher and certificate usage and Total Info allows you to carry a balance for unused Gift Certificates.
• Design your own ticket and print tickets on demand or in advance – Total Info supports both laser printed sheets of tickets or individual thermal ticket printers.
• Sends an e-mail confirmation of each advance ticket sale and/or ticket exchange and can be easily set up to send out reminder e-mail messages to any and all patrons for a given performance. 
• Can be used to easily market to existing patrons and/or new single ticket buyers.
• Outstanding management reports allows you to see how sales are going in real time by day, week and across the entire production.  Manage your productions with timely, accurate information like you have never been able to do before – without burdening your box office staff.
• Plus many, many more features.   

Call (866) 379-5813 for a demonstration today or click here to sign up for a demo and more information!  You will be glad you did!