Section 1 of 6:  Pricing

1. The price seems too good to be true, why is it so low?  Can you make money at that price?
2. What does the software price include?
3. Do we pay separately for customer support?
4. Your annual maintenance fees are so low now, how do I know that you won’t dramatically increase them in the future? 
5. How much is training and does group training cost more or less than individual training?
6. Are updates to the software included in the price?  How do we get the updates?  How frequently do you update the software?
7. Are future enhancements to the product included in the price?

Section 2 of 6:  Requirements
Please contact Easy-Ware to discuss hardware requirements prior to making any hardware or software purchases or upgrades.

1. Do we need any additional software to run Total Info?
2. Do we need Microsoft Office, Microsoft Word or some other word processing software to produce our acknowledgement letters?
3. Do we need Microsoft Outlook or a similar program to send e-mail from your program?
4. What are the minimum requirements for my computer to run Total Info?
5. We have a couple of users and a small number of records in our database (under 5,000).  What type of network do we need to share Total Info?
6. We have many users and a fairly large number of records in our database.  What type of network do we need to share Total Info?  What are the technical requirements for a server to run Total Info for multiple users?

Section 3 of 6:  Features

1. Does Total Info interface or link to an accounting package? 
2. How many users can we have running Total Info?
3. I am a single, non-networked user, can your software run on my Macintosh?
4. Can your software be used by a company with an office full of Macintosh computers?  Can it be used with both Macintosh and Windows computers at the same time?
5. Who else is using Total Info?
6. I use a Palm Pilot, can I export my donors’ names to take with me?
7. I use a PDA running Windows CE, will it run Total Info?
8. Can I export information out of Total Info?
9. So many software companies come and go.  How do I know that Total Info will still be around?  Also, are you planning to sell the company?

Section 4 of 6:  Support

1. What level of support can I expect for such a low maintenance fee?  
2. Is there a limit to the number of times per month I can call for support?
3. What do you mean by a Primary User and how to count Primary Users within our office?
4. How does the software get installed and will you help us to set up the software?
5. Will you help me set up a multi-user environment?

Section 5 of 6:  Training

1. Is training required?   
2. Am I required to travel to your offices for training?
3. Do you provide a training manual or other documentation?
4. Does Total Info come with a big, bulky manual that we have to read prior to using?
5. What type of training is required when we hire new employees?

Section 6 of 6:  Conversion

1. Will Easy-Ware convert my existing data for use with Total Info?  
2. Does your software allow me to import my own data?
3. What is your data conversion process?
4. What if the data conversion takes longer than you predicted in your quote?
5. If I submit a bunch of different data files for you to convert, will I be able to tell where the records came from originally when I get my converted data?
6. What if we find a problem with the data conversion?
7. How does our organization decide which data to convert?  We probably have a lot of duplicate data, will this be a problem? 
8. We have so many lists to convert, how does Easy-Ware avoid duplicates when converting our data?
9. How many records can we store in Total Info?